These Terms and Conditions ("Agreement") govern your access to and use of the cita88 platform, including all casino games, sportsbook services, promotions, and account features. Please read this Agreement carefully before registering or placing any wager. By creating a cita88 account, you confirm that you have read, understood, and agreed to be bound by these Terms.
A plain-language summary of the most important points. The full legal text follows below.
You must be at least 21 years of age to register and use the cita88 platform. Age verification via MyKad or equivalent government-issued identification is mandatory. Accounts found to be held by persons under 21 will be immediately suspended and any balances frozen pending review.
Each individual may hold only one cita88 account. Duplicate accounts — whether registered under the same identity, device, payment method, or household — are prohibited and may result in the termination of all associated accounts and forfeiture of all balances therein.
All bonuses issued by cita88 are subject to wagering requirements specified at the time of the offer. Attempting to withdraw bonus funds before satisfying the applicable wagering requirement will result in the cancellation of the bonus and any associated winnings.
All transactions on the cita88 platform are denominated in Malaysian Ringgit (MYR). Deposits are credited instantly via FPX, Touch n Go eWallet, Boost, or direct bank transfer. Withdrawals are processed same-day for fully verified accounts subject to platform review procedures.
You are solely responsible for maintaining the confidentiality of your cita88 login credentials. Any activity conducted under your account credentials is your responsibility. You must notify cita88 support immediately if you suspect unauthorised access to your account.
cita88 is committed to responsible gaming. Deposit limits, session controls, and self-exclusion options are available in your account settings. Players who self-exclude agree not to attempt to re-register during the exclusion period; cita88 reserves the right to close any such re-registration attempts.
By accessing the cita88 website at https://cita88.co, registering an account, or using any service offered on the cita88 platform, you ("the Player", "you", "your") agree to be legally bound by these Terms and Conditions and all policies incorporated herein by reference, including the Privacy Policy and Responsible Gaming Policy. If you do not agree to these Terms, you must immediately cease using the cita88 platform and close your account.
These Terms constitute the entire agreement between you and cita88 with respect to your use of the platform and supersede all prior communications, representations, or agreements of any kind regarding the subject matter hereof.
To register and maintain a cita88 account, you must satisfy all of the following conditions:
cita88 reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period will result in the suspension or closure of your account.
3.1 Each person is permitted to hold only one registered account on the cita88 platform. Registration of multiple accounts — including through the use of multiple email addresses, devices, payment instruments, or household members — is strictly prohibited.
3.2 You agree to provide accurate, current, and complete information at the time of registration and to promptly update such information if it changes. Providing false or misleading information constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of any associated balance.
3.3 cita88 is required to conduct Know Your Customer ("KYC") verification in accordance with its international gaming licence. You will be required to submit a copy of a valid government-issued identification document (Malaysian MyKad or equivalent passport for non-citizens) and, where applicable, proof of address and proof of payment method ownership. Real-money play will be restricted until KYC verification is completed to cita88's satisfaction.
3.4 You are solely responsible for maintaining the confidentiality of your cita88 login credentials. You agree not to share your username, password, or account access with any third party. cita88 accepts no liability for losses arising from unauthorised use of your account where such use results from your failure to maintain credential security.
4.1 All monetary transactions on the cita88 platform are denominated in Malaysian Ringgit (MYR). Accepted deposit methods include FPX, Touch n Go eWallet, Boost, Maybank online transfer, CIMB Clicks, and Public Bank internet banking. cita88 reserves the right to add or remove payment methods at any time without prior notice.
4.2 Minimum deposit amounts are as stated on the cita88 deposit page and may vary by payment method. cita88 does not charge deposit processing fees, though your payment service provider may impose its own charges.
4.3 Withdrawal requests are subject to identity verification. Withdrawals will only be processed to payment methods previously used for deposits and verified in the player's name, except where otherwise approved by cita88 compliance in writing. cita88 targets same-day processing for withdrawal requests submitted by verified accounts, though processing times may vary.
4.4 cita88 reserves the right to delay or withhold a withdrawal pending additional verification if there is reason to suspect irregular account activity, fraud, or money laundering. Players whose accounts are under review will be notified where it is lawful and procedurally appropriate to do so.
5.1 cita88 offers bonuses, free credits, and promotional rewards from time to time. All promotional offers are subject to the specific terms and conditions stated at the time of the offer, including any applicable wagering requirements, minimum deposit thresholds, eligible games, and expiry dates.
5.2 Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiple will be stated clearly in the promotion terms. You must complete the full wagering requirement before requesting any withdrawal of bonus-derived funds.
5.3 cita88 reserves the right to cancel, modify, or withdraw any promotional offer at its absolute discretion, including where cita88 determines that a player has abused or attempted to abuse the bonus system. Indicators of bonus abuse include but are not limited to: using multiple accounts to claim a single offer, placing low-risk offsetting bets to meet wagering requirements with minimal exposure, or systematically exploiting offer terms in a manner inconsistent with genuine recreational play.
5.4 Bonuses may not be transferred between players and have no cash value until all applicable wagering conditions have been satisfied.
6.1 All games available on the cita88 platform are governed by their individual game rules, which are accessible within the game interface. In the event of any conflict between these Terms and individual game rules, the game-specific rules will prevail with respect to the conduct of that specific game.
6.2 cita88 operates with certified Random Number Generators (RNG) audited by independent third parties for all non-live casino games. Live casino games are streamed from certified studio environments operating under the same licensing framework as cita88.
6.3 In the event of a technical malfunction or disconnection during gameplay, the outcome of any affected round or bet may be void. cita88 will use all reasonable endeavours to reconstruct the state of play from server-side records and resolve the matter fairly. cita88's decision in such matters is final.
The following activities are strictly prohibited on the cita88 platform:
cita88 reserves the right to immediately suspend any account and withhold any associated funds pending investigation if any of the above activities are suspected.
All content on the cita88 platform — including but not limited to software, design, text, graphics, logos, game assets, and trademarks — is the property of cita88 or its content licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only. Any reproduction, distribution, modification, or commercial exploitation of platform content without the prior written consent of cita88 is strictly prohibited.
9.1 The cita88 platform is provided on an "as is" and "as available" basis. cita88 makes no warranty, express or implied, as to the uninterrupted or error-free operation of the platform, the fitness of the platform for any particular purpose, or the accuracy of any information provided on the platform.
9.2 To the fullest extent permitted by applicable law, cita88 shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings due to technical failure, loss of data, or loss of profits.
9.3 Nothing in these Terms shall limit or exclude cita88's liability for fraud, gross negligence, or any other liability that cannot be lawfully limited or excluded.
10.1 cita88 is committed to promoting responsible gambling. We recognise that gambling can become problematic for some individuals and provide a range of tools to help players manage their activity:
10.2 cita88 strictly prohibits gambling by persons under the age of 21. If you believe a minor has accessed the platform, please contact our support team immediately.
10.3 For further responsible gaming information, please visit our dedicated Responsible Gaming page.
11.1 cita88 reserves the right to suspend, restrict, or close any account at its sole discretion without prior notice. Circumstances warranting such action include but are not limited to: breach of these Terms, fraudulent activity, regulatory requirements, or failure to complete KYC verification.
11.2 You may close your cita88 account at any time by contacting our support team. Any verified outstanding balance in your account at the time of closure will be returned to you via a previously used and verified payment method, subject to any pending withdrawals, wagering requirements, or compliance holds.
11.3 Where an account is closed due to a breach of these Terms, cita88 reserves the right to withhold all or part of the account balance as permitted by its licensing obligations.
These Terms are governed by the laws applicable under cita88's international gaming licence. In the event of any dispute arising from these Terms or your use of the cita88 platform, you agree to first contact cita88's customer support team to seek informal resolution. Unresolved disputes may be escalated through the formal dispute resolution procedures established under cita88's licensing authority.
Nothing in this section limits any mandatory consumer rights you may have under applicable Malaysian law.
cita88 reserves the right to amend these Terms at any time. Where changes are material, cita88 will provide reasonable notice to registered players via the email address on file or via an on-platform notification. Your continued use of the cita88 platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to the amended Terms, you must close your account before the effective date of the changes.
If you have questions or concerns regarding these Terms and Conditions, please contact the cita88 support team:
Email: [email protected]
Live Chat: Available 24/7 via the cita88 platform
Response Time: Email queries are typically responded to within 2–4 hours
Live casino, 500+ slots, and full sportsbook — all in MYR, with same-day withdrawals. For verified Malaysian players aged 21 and above.
By creating an account you confirm you have read and accepted these Terms & Conditions. 21+ only. Gamble responsibly.